Addiction Care · 2 min read · Updated November 13, 2026
When you are concerned about someone’s substance use, knowing what to say can be difficult. You do not have to solve everything in one conversation.
Make room to listen
Choose a time when you can talk without rushing. Explain what you have noticed and why you care. Try an open question such as, ‘What has been hardest for you lately?’ Listen to the answer before offering solutions.
Keep the conversation respectful
SAMHSA recommends kindness, open questions, and listening without judgment. Reflect back what you understand so the person can correct you. If they are not ready to talk, let them know you are available another time.
Offer something specific
You might offer to write down questions, explore treatment options together, or sit with them while they make a call. Ask what kind of support would be useful rather than deciding for them.
Family members also deserve support. Consider speaking with a qualified professional about your own needs and boundaries.
Addiction Care can help you understand the process of connecting with treatment facilities, whether you are calling for yourself or someone you care about.
Sources & further reading
General educational information. This guide is not a substitute for advice from a qualified treatment professional.
