First, we listen.
Tell us what prompted your call and what you want to understand. You can call for yourself or someone you care about. It is okay to start with “I’m not sure where to begin.”
Then, we explore your priorities.
Your preferred location, ability to travel, payment questions, and day-to-day responsibilities can all shape your search. We help you think through those details and prepare questions for a facility.
Next, we help you connect.
Speak with a treatment provider about available services and its admissions process. The provider assesses clinical needs and determines whether its program is appropriate. Availability, admission, insurance coverage, and outcomes are not guaranteed.
You should know who you are speaking with.
Addiction Care is a treatment information and referral service. Calls may be answered by a third-party contracted call center. Ask the representative to identify their organization and explain how a referral works.
Before sharing personal details, ask how they will be used and whether they will be sent to another organization. You can ask about any financial relationship between the referral service and the facility.
A few things you can have ready
- Your location and whether travel is an option.
- Questions about care, payment, accessibility, or family involvement.
- Insurance details, if available.
- A way to write down the next step.
